Terms & Conditions
TERMS & CONDITIONS
Welcome to yumegro.com for an online store. Please read the terms and conditions set out below carefully before ordering any Goods or Services listed on www.yumegro.com. By visiting our Website, registering an account with us or by ordering any Goods or Services from this Website, by phone you agree that you have read and understood these Terms and Conditions and that you accept and agree to be bound by them.
We reserve the right to modify or update our Terms and Conditions at any time without prior notice. It is your responsibility to check for any changes in our Terms and Conditions.
A breach or violation by you of any of our Terms and Conditions will result in the immediate termination of the provision of services to you without further reference to you.
1. Registration of Account
Before placing an Order from Yumegro Wholesale, you are required to provide a valid e-mail address, phone number and create your own password for the purpose of registration of an account with us. Only one Yumegro Wholesale account is allowed for each registered phone number. Additional accounts may be allowed at our discretion.
1.1 User information
When using our Website, you agree to provide us with the correct required information and warrant that:
a) The provided information is correct and complete and shall inform us immediately of any changes of the provided information;
b) You are eighteen (18) years old and above; and
c) The Goods and/or Services is for your own consumption/use and strictly prohibited for resale.
1.2 Suspension / Termination of Account
a) YumegroWholesale has absolute discretion and rights to refuse registration of any account and to terminate the registration of any account for any reason whatsoever.
b) We consider the following actions as wrongful use of Yumegro Wholesale account, including but not limited to:
i. Usage of account for any illegal activities in accordance to the laws of Malaysia; and/or
ii. Creation of account on behalf of another person or entity without their authorization.
1.3 Non Liability
a) We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your Order and payment secure, but in the absence of negligence on our part we shall not held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or place an Order from the Website.
b) We shall not be held liable to you for any losses (monetary or otherwise), liabilities, costs, damages, charges or expenses.
2. Order
2.1 Acceptance and Formation of Contract
a) There will be no contract of any kind between you and YumegroWholesale unless and until we actually dispatch the Goods to you. Your Order is an offer to buy from us. Nothing said or done by us will be considered any acceptance of that offer until your Order has been dispatched to you. Only once the goods are dispatched, a contract will be made between YumegroWholesale and you, and you will be charged accordingly for the Goods and Services provided.
b) We reserve the right to cancel your Order and/or deny you access to our services should any of these required information be found to be incomplete and/or invalid and/or for any reason at any time. This is done at our sole discretion and reasons need not be assigned. You fully agree and understand that your remedy as a Customer in the event of any cancellation is the refund of the amount paid by you in respect of such cancelled transaction. YumegroWholesale shall not be responsible for additional compensation and you shall have no right to insist on the completion of your Order and/or delivery of the Order.
2.2The availability of items as presented in our Website depends on the stock in the Premises of the Participating Retailer and we shall not guarantee that all the items you ordered will be available.
2.3 We reserve the right to set limits for quantity of items that you may order the total amount of items in your order; and/or quantity available for purchase for each individual item published in our Website. If the quantities of your Order exceed either of these limits, we reserve the right to amend or cancel your Order. We will endeavor to inform you in advance in the event we are unable to deliver your Order due to these limits.
2.4 We will deliver strictly based on the item’s quantities indicated in your checked-out cart. Any variation of the quantities mentioned via any other form of communication (including but not limited to message to shopper and/or driver notes or live chat) will be disregarded.
3. Prices and Payment
3.1 Guide Price
a) All prices set by YumegroWholesale or Participating Retailer listed on the Website are guide prices only and are only approximate. We reserve the right to change these prices at any time. We also reserve the right to alter the Goods or Services available for sale on the Website, terminate any Participating Retailers, and/or discontinue any Goods or Services at any time.
3.2. Total Bill
The Total Bill for Delivery, Goods or Services ordered, including delivery charges and shopper charges, will be displayed on the Website when you complete your Order at your check out cart. We shall not supply the Goods to you until we have accepted your Order. Acceptance of your Order by YumegroWholesale shall take place when you received our confirmation of order stating that we are accepting your Order.
3.3 Mode of Payment
Full payment must be made for all Goods dispatched and Services provided. Payment can be made by: (i) online payment via credit or debit card; or (ii) manual bank-in; or (iii) e-wallet.
3.4 Price Difference
Your Total Bill may be varied from the guide price initially displayed on the Website when you placed your Order. This difference of price can be due to one or more of the following reasons:
i. Replacements – When the original item you ordered is unavailable at the Premises, we may instead deliver you a replacement item that you can choose to accept or decline. If you accept the replacement item, you will be charged on its full price instead of the price of your original item.
ii. Changing in-store prices – The prices at the Participating Retailer’s Premise may vary on a daily basis and the final price charged to you is subject to our discretion. Unless otherwise communicated, the price of the item you will be paying will be the price as stated on the Website on the day you ordered. This price is stated in your Order confirmation email. Should price changes be required, we will endeavor to communicate this with you before the completion of your Order.
iii. Technical errors – Should pricing discrepancies due to technical errors occur, we reserve the right to amend your Order and/or your Total Bill. We will endeavor to communicate with you regarding such price changes before the completion of your order.
3.6 Payment by credit/debit cards
If you choose online payment, you must provide your payment details before your order is delivered. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the Internet. Your credit card issuer may also conduct security checks to confirm it is you placing the Order.
In the event of failed credit or debit card payment, our Total Bill must be made via other payment method to complete payment. Failure to pay with another payment method will result in the cancellation of your Order and your items will be returned to the YumegroWholesale warehouse.
3.7 Electronic Receipt
A digital order confirmation and payment receipt (after payment made) will be emailed to you upon completion of your Order. If you require an official tax invoice, you may reach out to our customer service department.
3.8 Promotion or discount
a) By using our services, you agree to be bound by all our promotion terms and conditions that may be published on our Website and any other social media platforms and/or various websites and landing pages.
b) Offers, promotions and incentives are subject to our absolute discretion and may be modified and / or withdrawn at any time and without notice.
c) The vouchers and/or promo code given are only applicable for current delivery. The vouchers and/or promo code will not be applicable if you choose to cancel it for current delivery. We reserve the right to withdraw or cancel any promo code for any reason at any time. We will not be held liable for any loss arising from the refusal, withdrawal, cancellation or inability to use our promo code.
4. Delivery
4.1 Delivery Area
Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be sent only to the address provided by you in the ‘Delivery Address’ section before completion of your payment in the checkout cart. Addresses added in either Shopper or Driver Notes or live chat will be considered as invalid and will not be eligible for any deliveries. Customers are not allowed to change delivery address after the Order is confirmed. Please note that delivery address inaccuracies and/or discrepancies may result in order cancellation. YumegroWholesale delivery service is available in selected areas with specific stores available in the area. You are advised to check the Website on the designated delivery area prior to your placement of any Order. We shall reserve our rights to inform you earlier and to cancel your Order if we are unable to deliver to your location.
4.2 Delivery Time
The delivery periods will be different and it depends on your location and order period. For Sibu area when you placed order before 12pm, we will deliver your order by next day, if you're placed order after 12pm, we'll deliver your order on the day after tomorrow. For other area except Sibu, when you placed order before 12pm, we will sent your order by next day and you can collect your goods at bus station on the day after tomorrow. If you're placed order after 12pm, we'll sent your order on the day after tomorrow and you can collect your goods at bus station after two days you placed order.
4.3 Delivery Charges
For Sibu Area, specific area will have specific prices and all prices will be stated on shipping method section. For other area except Sibu, RM9.99 for one times deliver for first 30kgs, after 30kgs over 1kgs will be charge RM0.33/kg.
4.4 Risk of Goods
All risk in the Goods shall pass to you upon acceptance of delivery of the Goods.
5. Recipient
Please check your purchased items with our rider to ensure that all your purchased items are in good condition. If you do not accept the quality of the item, you can return it to our rider and our customer service will contact you for further claims.
6. Cancellation
6.1 We may cancel your Order if your product(s) is not available for any reason. You are entitled for refund at the price which you have paid during checkout cart via online payment, subject to the period of time your bank required to arrange such refund.
6.2 Once our shopper has started picking the items of your Order, for technical reasons, you cannot cancel the Order.
6.3 Rejection of Goods After Delivery
i) In the unlikely event that after completion of delivery, you find products that are deemed unacceptable by you, you have the right to submit an item rejection complaint, providing reasons why the product(s) are not acceptable to our customer service on A DAY from the date of delivery. Any request for a refund made after that shall be invalid and shall not be processed by YumegroWholesale. If your refund request is approved, we shall notify you of the date and time that our rider will collect the rejected items from you without any charges. The refund will only be processed after the rejected items have successfully been collected by YumegroWholesale.
ii) We reserve the right to request from you proof of damage, substandard or missing Goods (photograph). All proof must also be provided to us after A DAY from the date of Delivery for refunds to be considered. Refunds will be made at our sole discretion and will only be processed upon our review and successful verification of proof and/or collection of the item(s) from you by our rider. We will provide status update on the refund to you via email as soon as practical.
6.4 Refund of money paid on the Unaccepted Item
We shall review your claim at our sole discretion. After being approved by our management, such refund shall be made in accordance to the following payment method upon placement and/or completion of your Order.
(i) Cash on Delivery or e-wallet
We will send you a voucher/promo code via email within five (5) working days from the date of approval of refund. This voucher/promo code will entitle you to a discount on your next order equivalent to the refund amount.
7. Personal Data
Where we have requested information (such as your name, telephone number, address, email address and other information as required) from you for registration of account, payment of your Order and to ensure Delivery of Goods and Services, you agree to provide accurate and complete information.
8. Complaints
8.1 We take our customers’ complaints very seriously and aim at responding to your complaints as soon as possible. All complaints should be addressed to yumegro4u@gmail.com.
8.2 If for any other reason you are not satisfied with the service we provide, you can contact our customer service to do report.
Customer Service Number: +6014 – 650 9938
Welcome to yumegro.com for an online store. Please read the terms and conditions set out below carefully before ordering any Goods or Services listed on www.yumegro.com. By visiting our Website, registering an account with us or by ordering any Goods or Services from this Website, by phone you agree that you have read and understood these Terms and Conditions and that you accept and agree to be bound by them.
We reserve the right to modify or update our Terms and Conditions at any time without prior notice. It is your responsibility to check for any changes in our Terms and Conditions.
A breach or violation by you of any of our Terms and Conditions will result in the immediate termination of the provision of services to you without further reference to you.
1. Registration of Account
Before placing an Order from Yumegro Wholesale, you are required to provide a valid e-mail address, phone number and create your own password for the purpose of registration of an account with us. Only one Yumegro Wholesale account is allowed for each registered phone number. Additional accounts may be allowed at our discretion.
1.1 User information
When using our Website, you agree to provide us with the correct required information and warrant that:
a) The provided information is correct and complete and shall inform us immediately of any changes of the provided information;
b) You are eighteen (18) years old and above; and
c) The Goods and/or Services is for your own consumption/use and strictly prohibited for resale.
1.2 Suspension / Termination of Account
a) YumegroWholesale has absolute discretion and rights to refuse registration of any account and to terminate the registration of any account for any reason whatsoever.
b) We consider the following actions as wrongful use of Yumegro Wholesale account, including but not limited to:
i. Usage of account for any illegal activities in accordance to the laws of Malaysia; and/or
ii. Creation of account on behalf of another person or entity without their authorization.
1.3 Non Liability
a) We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your Order and payment secure, but in the absence of negligence on our part we shall not held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or place an Order from the Website.
b) We shall not be held liable to you for any losses (monetary or otherwise), liabilities, costs, damages, charges or expenses.
2. Order
2.1 Acceptance and Formation of Contract
a) There will be no contract of any kind between you and YumegroWholesale unless and until we actually dispatch the Goods to you. Your Order is an offer to buy from us. Nothing said or done by us will be considered any acceptance of that offer until your Order has been dispatched to you. Only once the goods are dispatched, a contract will be made between YumegroWholesale and you, and you will be charged accordingly for the Goods and Services provided.
b) We reserve the right to cancel your Order and/or deny you access to our services should any of these required information be found to be incomplete and/or invalid and/or for any reason at any time. This is done at our sole discretion and reasons need not be assigned. You fully agree and understand that your remedy as a Customer in the event of any cancellation is the refund of the amount paid by you in respect of such cancelled transaction. YumegroWholesale shall not be responsible for additional compensation and you shall have no right to insist on the completion of your Order and/or delivery of the Order.
2.2The availability of items as presented in our Website depends on the stock in the Premises of the Participating Retailer and we shall not guarantee that all the items you ordered will be available.
2.3 We reserve the right to set limits for quantity of items that you may order the total amount of items in your order; and/or quantity available for purchase for each individual item published in our Website. If the quantities of your Order exceed either of these limits, we reserve the right to amend or cancel your Order. We will endeavor to inform you in advance in the event we are unable to deliver your Order due to these limits.
2.4 We will deliver strictly based on the item’s quantities indicated in your checked-out cart. Any variation of the quantities mentioned via any other form of communication (including but not limited to message to shopper and/or driver notes or live chat) will be disregarded.
3. Prices and Payment
3.1 Guide Price
a) All prices set by YumegroWholesale or Participating Retailer listed on the Website are guide prices only and are only approximate. We reserve the right to change these prices at any time. We also reserve the right to alter the Goods or Services available for sale on the Website, terminate any Participating Retailers, and/or discontinue any Goods or Services at any time.
3.2. Total Bill
The Total Bill for Delivery, Goods or Services ordered, including delivery charges and shopper charges, will be displayed on the Website when you complete your Order at your check out cart. We shall not supply the Goods to you until we have accepted your Order. Acceptance of your Order by YumegroWholesale shall take place when you received our confirmation of order stating that we are accepting your Order.
3.3 Mode of Payment
Full payment must be made for all Goods dispatched and Services provided. Payment can be made by: (i) online payment via credit or debit card; or (ii) manual bank-in; or (iii) e-wallet.
3.4 Price Difference
Your Total Bill may be varied from the guide price initially displayed on the Website when you placed your Order. This difference of price can be due to one or more of the following reasons:
i. Replacements – When the original item you ordered is unavailable at the Premises, we may instead deliver you a replacement item that you can choose to accept or decline. If you accept the replacement item, you will be charged on its full price instead of the price of your original item.
ii. Changing in-store prices – The prices at the Participating Retailer’s Premise may vary on a daily basis and the final price charged to you is subject to our discretion. Unless otherwise communicated, the price of the item you will be paying will be the price as stated on the Website on the day you ordered. This price is stated in your Order confirmation email. Should price changes be required, we will endeavor to communicate this with you before the completion of your Order.
iii. Technical errors – Should pricing discrepancies due to technical errors occur, we reserve the right to amend your Order and/or your Total Bill. We will endeavor to communicate with you regarding such price changes before the completion of your order.
3.6 Payment by credit/debit cards
If you choose online payment, you must provide your payment details before your order is delivered. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the Internet. Your credit card issuer may also conduct security checks to confirm it is you placing the Order.
In the event of failed credit or debit card payment, our Total Bill must be made via other payment method to complete payment. Failure to pay with another payment method will result in the cancellation of your Order and your items will be returned to the YumegroWholesale warehouse.
3.7 Electronic Receipt
A digital order confirmation and payment receipt (after payment made) will be emailed to you upon completion of your Order. If you require an official tax invoice, you may reach out to our customer service department.
3.8 Promotion or discount
a) By using our services, you agree to be bound by all our promotion terms and conditions that may be published on our Website and any other social media platforms and/or various websites and landing pages.
b) Offers, promotions and incentives are subject to our absolute discretion and may be modified and / or withdrawn at any time and without notice.
c) The vouchers and/or promo code given are only applicable for current delivery. The vouchers and/or promo code will not be applicable if you choose to cancel it for current delivery. We reserve the right to withdraw or cancel any promo code for any reason at any time. We will not be held liable for any loss arising from the refusal, withdrawal, cancellation or inability to use our promo code.
4. Delivery
4.1 Delivery Area
Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be sent only to the address provided by you in the ‘Delivery Address’ section before completion of your payment in the checkout cart. Addresses added in either Shopper or Driver Notes or live chat will be considered as invalid and will not be eligible for any deliveries. Customers are not allowed to change delivery address after the Order is confirmed. Please note that delivery address inaccuracies and/or discrepancies may result in order cancellation. YumegroWholesale delivery service is available in selected areas with specific stores available in the area. You are advised to check the Website on the designated delivery area prior to your placement of any Order. We shall reserve our rights to inform you earlier and to cancel your Order if we are unable to deliver to your location.
4.2 Delivery Time
The delivery periods will be different and it depends on your location and order period. For Sibu area when you placed order before 12pm, we will deliver your order by next day, if you're placed order after 12pm, we'll deliver your order on the day after tomorrow. For other area except Sibu, when you placed order before 12pm, we will sent your order by next day and you can collect your goods at bus station on the day after tomorrow. If you're placed order after 12pm, we'll sent your order on the day after tomorrow and you can collect your goods at bus station after two days you placed order.
4.3 Delivery Charges
For Sibu Area, specific area will have specific prices and all prices will be stated on shipping method section. For other area except Sibu, RM9.99 for one times deliver for first 30kgs, after 30kgs over 1kgs will be charge RM0.33/kg.
4.4 Risk of Goods
All risk in the Goods shall pass to you upon acceptance of delivery of the Goods.
5. Recipient
Please check your purchased items with our rider to ensure that all your purchased items are in good condition. If you do not accept the quality of the item, you can return it to our rider and our customer service will contact you for further claims.
6. Cancellation
6.1 We may cancel your Order if your product(s) is not available for any reason. You are entitled for refund at the price which you have paid during checkout cart via online payment, subject to the period of time your bank required to arrange such refund.
6.2 Once our shopper has started picking the items of your Order, for technical reasons, you cannot cancel the Order.
6.3 Rejection of Goods After Delivery
i) In the unlikely event that after completion of delivery, you find products that are deemed unacceptable by you, you have the right to submit an item rejection complaint, providing reasons why the product(s) are not acceptable to our customer service on A DAY from the date of delivery. Any request for a refund made after that shall be invalid and shall not be processed by YumegroWholesale. If your refund request is approved, we shall notify you of the date and time that our rider will collect the rejected items from you without any charges. The refund will only be processed after the rejected items have successfully been collected by YumegroWholesale.
ii) We reserve the right to request from you proof of damage, substandard or missing Goods (photograph). All proof must also be provided to us after A DAY from the date of Delivery for refunds to be considered. Refunds will be made at our sole discretion and will only be processed upon our review and successful verification of proof and/or collection of the item(s) from you by our rider. We will provide status update on the refund to you via email as soon as practical.
6.4 Refund of money paid on the Unaccepted Item
We shall review your claim at our sole discretion. After being approved by our management, such refund shall be made in accordance to the following payment method upon placement and/or completion of your Order.
(i) Cash on Delivery or e-wallet
We will send you a voucher/promo code via email within five (5) working days from the date of approval of refund. This voucher/promo code will entitle you to a discount on your next order equivalent to the refund amount.
7. Personal Data
Where we have requested information (such as your name, telephone number, address, email address and other information as required) from you for registration of account, payment of your Order and to ensure Delivery of Goods and Services, you agree to provide accurate and complete information.
8. Complaints
8.1 We take our customers’ complaints very seriously and aim at responding to your complaints as soon as possible. All complaints should be addressed to yumegro4u@gmail.com.
8.2 If for any other reason you are not satisfied with the service we provide, you can contact our customer service to do report.
Customer Service Number: +6014 – 650 9938
